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As mentioned previously, workspace is to be seen as a team while members/users are the people working in the team.

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  • Only live chat to the customers

  • Have limited access to boards

Live Chat Supervisor has limited access to the account. A live chat agent can

  • Only live chat to the customers

  • Assign live chat to different live chat agent

  • Access the analytics section (Custom events and reports, other analytics such as webhooks not included)

  • Access to boards

Member has limited access to the account. A member can

  • View and edit all flowsView analytics

  • Access to all Analytics

Admin has limited access to the account. An admin can

  • Have all features with Member

  • Manage channel connections (add numbers, agents, connect pages, etc)

  • Manage all integrations

  • Manage the ecommerce e-commerce system

  • Manage templates

  • Manage mini-apps

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The owner has full access to the workspace. Owner can

  • Have all features with Admin

  • Manage workspace profile

  • Manage members in the workspace (invite, delete, edit role)

  • Manage subscription and payment

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