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You can showcase and share your products and services with your customers for them to browse items and add to a cart without leaving the chat.
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You can watch the demo you can build with the product catalogue message here: YouTube Playlist
To use products and catalogues in your WhatsApp Business API account, please follow the next steps.
Create product catalog & Upload Inventory to Facebook
First, you need to upload your inventory to Facebook. You can use the API or Facebook’s Commerce Manager to do that.
Your inventory needs to be uploaded to Facebook in a catalog format — see About Catalogs for more information.
If you already have a Facebook catalog set up, we suggest that you leverage that catalog for WhatsApp commerce use cases.
If you need to create a catalog, there are two possibilities:
You can upload only one catalog per WhatsApp Business Account (WABA), but the same catalog can belong to multiple phone numbers.
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Special requirement for selling in India
If you are selling in India, you need to comply with Facebook requirement about product catalog, more details, you can find out in the video below:
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Sync the products from Facebook to UChat
Now back to UChat, go to WhatsApp Cloud channel, you can click “View Catalog”, and then it will pull all the catalogs under your current business account.
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And here is the same value in Facebook Catalog.
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Connect Product catalog with WhatsApp number
You need to connect your WhatsApp number with a product catalog. Only after that, you can send the product catalog messages.
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Send product catalog message
Now you have to sync the product catalog into UChat built-in eCommerce, you can now use the send product in the send message node.
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Set up product inquiry trigger
You will learn more about setting up a “WhatsApp product inquiry trigger”. This will trigger the message every time your customer sends you a message inquiry on the product detail page.
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Set up whatsapp order created trigger
WhatsApp order received trigger will be triggered when the user sends the cart.
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