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We also offer a price calculator, you can start calculate based on any of the default plan we offer.
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Add your own plans
If you are happy with the new plan limits and the cost of the new plan, you can reach out to support through email at ticket@uchat.com.au, and provider your partner email & details plan limits, we will make the changes provide below information:
Your partner email or workspace ID
Detail plan limits, we need the number of bots, number of bot users, number of members for each plan
Once we receive your email, we will make the change within 1 business day.
After that, you will be able to find your own pricing plan at your white label settings, and go to workspaces, click the “upgrade” buttons on the list, and you will be able to see your own plan & pricing.
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Please note, that this is the cost pricing from UChat to our partners, your customers won’t see this pricing & plan.
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UChat offers maximum 6 plans for now. You can distribute these plans to 3 monthly plans & 3 yearly plan or total 6 monthly plans. |
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You can find more information from the screenshot below:
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Collect the payment
If you can use Stripe account, the collection of payment from your customer will be super easy. Because we already build out the automation of purchase & cancellation.
You can simply follow this documents and this video to set it up properly.
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Just make sure:
The correct Stripe subscription price is linked to the plan, and select “Internal billing” in the template dropdown. And make sure you add the plan & actually save it.
Make sure you have enough partner credit to cover the cost of the plan
Make sure you have select “Internal billing” in the partner settings.
That should work!
If you don’t have Stripe account, it will be a case by case, you will need to:
Build out your own checkout page
Connect with UChat Partner API(if you want to automate the process & your payment gateway have webhook triggers)
Reaching to the plan limits, What happens?
By default, if your customers reached to the plan limits, their workspace will be paused. They will need to contact you or support to resume the workspace.
Your customer can have below options:
Keep within the plan limits: They can delete the extra bot, or members, or the bot users, and keep within the plan limits. There is a setting in every channel that you can set up your total bot user limits. You can find the setting in “settings” → General → “Bot user limits”. Once the changes are made, and after the caching clears from the server(15 mins or so), the workspace will resume automatically. Or Partners can go to “White label settings” → “Workspaces” and resume the paused workspace from the backend.
Upgrade to the higher plan: Your customer also have the option to upgrade to the higher plan, which will increase the plan limits. Then their workspace will back to normal.
Purchase add-on through points: This will requires partner to activate “credit billing for add-ons”, and it’s only support Stripe payment for now. Your customer can purchase the points through Stripe, and using those points to purchase extra bot or bot users, and then their workspace will resume.