Line Channel
How to register for Line Business Account (video)
Connecting the Line Business Account with UChat is a slightly difficult task. This guide will provide a step-by-step walkthrough of registering and accessing the Messaging API information inside Line Business Account.
Before we begin, just wanted to clarify one important concern. To connect your Line account with Uchat, you absolutely do not need webhook information from Uchat.
Please visit https://account.line.biz/signup to start your registration process.
There are two options to sign-up for the Line Business account.
1- Using existing Line account
2- With an email
If you already have a Line account, you can sign-up through it. In this guide, we will sign-up with an email.
Please enter a valid and active email address as Line will send you a sign-up link to complete the registration process.
This is how Line email looks. Click on “Continue” to proceed to the registration process.
The next screen will require
1- Name
2- Password (between 6-12 half-width letters, numbers and symbols)
3- reCaptcha verification
After you enter the required details, you click on “Sign up”.
The next screen will display the sign-up information before your account is created. Please review your information and modify it if required otherwise click on “Sign up” as shown in the image.
Congratulations, your Line Business account has been created. Click on “Continue” to proceed to your account.
In your official Line Account Manager Dashboard you will be required to create an Official Line account. Please click as shown in the image below (highlighted in red).
On the next page, you are required to complete your Line Official account registration. It will ask for the following information;
1- Account name
2- Email (it should already have your registered email)
3- Company name
4- Industry
4.1- Main industry
4.2- Sub-industry
After you fill in the details and submit the form (page one), the next page shows you the information for confirmation. After reviewing the information, please click on Submit at the bottom of the page as shown in the image below.
Your Line Official account has been created.
From the Home Screen, on the left click on Automatic Responses as auto-responses are by default on.
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Click on ‘Off’ to turn auto-responses off.
A confirmation pop-up will appear, please click on ‘Disable’.
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From your Line Official account dashboard, click on “Setting” at the top right corner to access Messaging API information.
On the ‘Settings’ page go to the ‘Response Settings’ option on the left of the screen. Please make sure that the ‘Response Mode’ is set to ‘Bot’.
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On the Account Settings page, Messaging API information can be accessed on the left hand side of the screen as shown in the image below;
For all new sign-ups Messaging API information will be disabled by default and will require activation. To enable Messaging API please click on the “Enable Messaging API” green button.
A “Register Developer Info” pop-up window will appear. You will be required to enter your developer information and once done click at the “Agree” button at the bottom of the pop-up window.
After you click agree, the next screen will display the entered information for your confirmation. Please click “Ok” to proceed with the activation of your Messaging API.
Now, you will be asked to enter the name of the company or the person who will handle this account. Please enter “UChat” as a New Developer as shown in the image below then click “OK” to proceed.
On the next screen, you will be asked for;
1- Privacy Policy
2- Terms of Use
If you have your own links, you can provide them or you can obtain UChat links. UChat links can be found at the bottom of the website. There links are also provided below;
After you enter the required information, please click “OK” at the bottom of the pop-up window.
The next screen displays information for your confirmation. If the information is accurate, you can click on “OK” at the bottom of the pop-up window.
Now, a lot of users get confused when they reach Messaging API screen after completing the Messaging API activation process because UChat's Line setting requires the following information to successfully connect Line account with Line Chatbot.
1- Channel Id
2- Channel Secret
3- Channel Access Token
The Messaging API screen has the “Channel ID” and “Channel Secret” information displayed and has an empty Webhook field.
After we successfully complete the registration process and connect to the Line Partner Account with UChat Line Bot, UChat webhook link will automatically appear here.
At this stage, we will continue the registration process to successfully obtain the Channel Secret Key that will complete the UChat requirements.
Please click on the “What is Messaging API” as shown in the image above (highlighted in red). A new tab will open. You will notice that you have switched from “manager.line.biz” domain over to “http://developers.line.biz ” domain.
On the new tab, click on “Start now” button as shown in the image below (highlighted in red).
A new page will open requiring some more information. Nothing to worry about. Simply ignore this form and click on the Admin account you created with Line. This information will be available on the left hand side of the screen as shown in the image below (highlighted in red).
The next page will display the developer profile we created during the Messaging API activation process. Please click on the developer profile.
The developer profile will have different tabs to control the Line account. This is where we will find our information.
Under the “Basic Setting” tab, the very first section is for the Basic Information and this is where we will find our “Channel ID”.
Under the “Basic Settings” tab, right at the bottom the second last option is for “Channel Secret” key.
For “Channel access token” information we will move over to the Messaging API tab from the top. This is the second tab after Basic Settings.
Channel Access Token info can be found right at the bottom of the Messaging API tab. To access the key, please click on Issue as shown in the image below (highlighted in red).
After you click “Issue” to generate Channel Access Token information, it will look like this.
Please copy the three required keys from developer profile as shown in the steps above and enter this information in UChat during creating a Line Chatbot. The information should look like this.
Click “Add” at the bottom right corner, and this will link your Line Business Account with your UChat account.
Now that we have successfully connected UChat Line Chatbot with Line Partner Account, once again we will open Line Partner Account to verify UChat Webhook to ensure our Line Chatbot in UChat works perfectly.
In case, we skip this process, our Chatbot will not work.
UChat webhook information can be verified from the Line Developer Portal we created to access Channel Access Token. (see Image Below)
#1 click to verify the connection
#2 enable the 'Use Webhook' option to activate communication between the Line and UChat Chatbot.
You can now successfully create Line Chatbot and engage with your customers.
If you require further assistance, engage with the UChat community or reach out to UChat.
How to create Line Chatbot
Line is the recent addition to UChat channel portfolio. On the UChat dashboard click on the Line channel option available on the left hand side of the screen where all the channels are available.
Once clicked, this will open the Line channel page. On this screen please click on “Add New Line Bot” button as shown in the image below.
Click "Add New Line Bot" to enter your Messaging APIs
A pop-up window will open offering two options.
1- Registration link for Line Business Account for users without an account. (click here to access video guide about how to successfully register and integrate Line account)
2- Three API fields for users with active Line Business Account to enter Line Messaging API keys to successfully integrate the channel.
To successfully integrate and connect your line account with UChat, the only information that is required is as follows;
1- Channel ID
2- Channel Secret
3- Channel Access Token
Some users are getting confused about Webhook URL requirement on the Line Business Account and are submitting support tickets. We have created a video guide to show Line registration process. Please click here to access it.
After we enter the required information successfully, we can click on “Add” at the bottom right corner of the pop-up window as shown in the image below.
This successfully integrates Line Business Account with UChat. As shown in the image below, you can click on the “Create Flow” button on the right-hand side (highlighted in red) and start creating your Line Chatbot flow.
Testing Chatbot Flow
To preview/test the interaction experience we are creating for our audience please follow the steps below.
From the Flow builder page, click on ‘Preview’ at the top.
A pop-up window will open with 2 options (as shown in the image below)
Open in Line
it will direct the user to Line's official website, from here you can download the Line Desktop app. Unfortunately, the Line Desktop app does not support “quick reply buttons” and will not be visible.
QR Code
Scan the QR code from your Line app on your phone and it will open the chat with a string already populated in the typing section.
Sending this string will open a 24-hour testing window between your and your channel. This gives you the freedom to test your flow without worrying about consuming messages from your plan.
The string will look like this; /start -uflow::main::draft::123
You will only be required to scan the QR code once in 24 hours. Within the 24 hour period, every time you click on Preview, it will directly trigger flow in the mobile app.
For additional help and support please engage with the UChat community or send us an email and we will be happy to help.