Slack as Unified Live Chat Inbox

We are going to show you how the UChat app inside of slack works and how you can use it to basically get a unified live chat inbox directly inside of your Slack Channel.

This is of course perfect when you don’t want your clients to have access towards the chatbots but also to consolidate all kinds of channels directly inside of one platform in this case we are using Slack.

First we need to make sure that under the Chatbot settings we have Slack selected as the live chat app.

Integration with Slack Live Agent inside Uchat

Let’s see how to do it?

Flowbuilder Menu > Settings > Live Chat > Live Chat Integration > Select Slack > Save

Open

Once you press save, ensure you will see a notification on top right as “Success - updated Successfully”

Install the Uchat Agent App inside the Slack

Goto Slack Workspace > Add Apps > Type UChat > Select “UChat Agent Bot”

Open

Once you click on UChat Agent Bot, now this app is available.

The commands that are available are inside the Slack Live Chat

1. /bot_send_subflow -> you can send sub-flows to your users

2. /bot_user_info -> get user’s contact info

3. /pause_bot -> Pause the bot communication

4. /resume_bot -> Resume the bot

Let’s see how these commands works. Now you basically set Slack as your Live Chat inside of the Omnichannel. (in my case). All the supported channels inside the Omnichannel are now going to be consolidated into Slack.

Webchat Widget

If we go towards our webchat widget, and just start interacting inside the web chat widget, and say, Let’s connect, you can see there is a Button to talk to Human, once clicked on this button, it notifies on Slack and Live chat support is activated.

Inside the Slack Live Chat.

Communication visibility in Webchat and Slack Live Chat

If we start typing inside the Slack Live Chat, it will also reflect in the webchat and vice versa.

The following commands that are available can be tried from the Slack Live Chat:

1. /bot_send_subflow -> you can send sub-flows to your users

2. /bot_user_info -> get user’s contact info

3. /pause_bot -> Pause the bot communication

4. /resume_bot -> Resume the bot

Using the Commands inside the Slack Live Chat

Let’s try one of the command, let’s say use this command inside the Slack Live Chat /bot_user_info

In the similar way, you can use the other commands also.

The App Installed Member is the Live Chat Agent:

Only the Member who installed the Live Chat Agent app is able to see the new Conversations in side the Slack Live Chat.

You can invite the other Slack members into this Conversation.

Youtube Video Link