Customer Feedback Report

Owned by Matthew Miao
Aug 15, 2024
2 min read

This report shows user ratings and feedback about the Facebook Channel, providing valuable insights to improve service and user experience.

Steps to Access:

  1. Within your bot, go to Analytics.

  1. Select Customer Feedback from the left-side menu.

Available Report Types

Here is a brief explanation for the graphs in the Customer Feedback reports:

Line Graphs

  • Customer Feedback:

    • The orange line represents feedback received in the current period.

    • The gray line represents feedback received in the previous period.

  • Bot Users:

    • The blue line represents bot users in the current period.

    • The gray line represents bot users in the previous period.

These descriptions provide a clear understanding of how to interpret the graphs and use the available filters to analyze the relevant data in each report.

If you need further assistance, please submit a ticket at ticket@uchat.com.au